Frequently Asked Questions

Your One-Stop Template Shop

Discover an extensive collection of ready-made document templates tailored for every need. Whether you’re a business professional or a student, our templates simplify your workflow and save you time.

What Types of Templates Do You Offer?

At Motralexu.sbs, we understand that navigating the world of document templates can be overwhelming. Our FAQ section aims to clarify common queries and provide you with essential information regarding our ready-made document templates available in our offline store. With over 10 years of experience in the industry, we have curated a diverse selection of forms and templates tailored to meet the needs of both individuals and businesses in Singapore.

How Can I Purchase Templates?

You can purchase templates directly from our offline store located in Singapore. Our friendly staff will assist you in selecting the right template for your needs. Payments can be made via cash or major credit cards, and we’ll provide instant access to your purchased templates for immediate use.

Where is Your Offline Store Located?

We understand the importance of flexibility, which is why we also offer a range of customizable templates that can be modified to suit your specific requirements. Each template is designed with user-friendliness in mind, with clear instructions to help you complete your documents efficiently, so you can save time and focus on what truly matters.

What Is Your Return Policy?

If you have specific needs that aren't covered by our standard templates, we also provide a bespoke service. Our team has over 20 years of combined experience in document preparation, allowing us to create tailored solutions for businesses and individuals alike.

Are Your Templates Legally Compliant?

Yes, all our templates are crafted in compliance with Singaporean laws and regulations. We regularly update our templates to reflect any legal changes, ensuring that our clients can confidently use our documents. Additionally, we have a customer satisfaction rate of 98%, with many clients returning for their document needs.

Support & Customer Service

Elevate Your Documentation Experience

Enhance your productivity with our diverse range of forms and templates, each crafted to suit various purposes and industries.

What If I Need Help with My Template?

In our FAQ section, you’ll find answers to the most common questions we receive about our templates, purchasing process, and customer support. Our goal is to empower you with the information you need to make informed decisions when selecting the right document template for your needs.

Do You Offer Refunds?

Our offline store is conveniently located in the heart of Singapore, making it easy for you to visit us and browse through our extensive selection of document templates. We invite you to explore our collection in person, where our expert staff is available to assist you with any questions or specific needs you may have.

Can I Suggest New Templates?

Absolutely! We value customer feedback and are always looking to expand our collection. If you have suggestions for new templates, please let our staff know during your visit or submit your ideas through our website form. We review suggestions quarterly and consider customer needs in our template updates.

How Do I Stay Updated on New Templates?

To stay informed about new templates and promotions, we encourage customers to sign up for our newsletter available in-store. Subscribers will receive exclusive offers and information on newly released templates, ensuring you never miss out on our latest offerings.

Frequently Asked Questions

We accept a variety of payment methods for your convenience, including major credit cards, debit cards, and cash. As the majority of our transactions occur in-store, we ensure a smooth and secure checkout experience for all our customers.

Template Usage and Licensing

Effortless Document Creation

Streamline your document creation process with our user-friendly templates. From contracts to reports, we provide everything you need at your fingertips.

How Can I Use Your Templates?

Our templates are designed to be user-friendly and easily customizable. Once purchased, you are free to use them for personal or business purposes. However, resale or distribution of the templates is strictly prohibited.

Are There Any Limitations on Template Use?

While our templates are versatile, they are intended for single-use per customer. If you require multiple copies or a license for broader distribution, please speak to our staff about multi-user licenses tailored to businesses and organizations.

What Types of Document Templates Do You Offer?

Our templates are available in multiple formats, including Microsoft Word, PDF, and Google Docs. This ensures that you can use them across different platforms and editing software, making it easier to customize according to your preferences.

Can I Edit the Templates?

Our range of document templates includes essential forms such as tenancy agreements, business contracts, and personal letters, all tailored to comply with local regulations in Singapore. Each template is crafted by professionals with years of expertise, ensuring reliability and accuracy. Whether you’re a small business owner or an individual seeking personal documentation, our templates cater to a wide array of needs.

How Can I Purchase a Template?

Our templates are designed with your convenience in mind, ensuring that you have the tools you need to create professional documents effortlessly.

Store Information

Explore Your Options

Our commitment to quality ensures that every template meets high standards, making it easier for you to present your information clearly and professionally.

Are Your Templates Customizable?

Our offline store is conveniently located in the heart of Singapore, making it easy for you to visit and browse our extensive collection of document templates. We are open from 10 AM to 7 PM, Monday through Saturday, ensuring you have ample opportunity to stop by and discover our offerings.

What Are Your Store Hours?

We operate six days a week, excluding public holidays. Our store hours are Monday-Saturday, from 10 AM to 7 PM. We are dedicated to providing you with a welcoming shopping experience and expert assistance during these hours.

Is There Parking Available?

Yes, we provide ample parking space for our customers within walking distance of our store. The parking facility accommodates over 50 vehicles, ensuring that you can visit us without worrying about finding a spot.

What Payment Methods Do You Accept?

Currently, we only offer in-store purchases to maintain our commitment to personalized customer service. However, we are exploring options to launch an online store in the near future, so stay tuned for updates!

Are There Any Promotions or Discounts?

Absolutely! Our ready-made document templates are designed with flexibility in mind. Customers can easily customize fields to suit their specific requirements, making them a practical solution for any situation. In our offline store, we also offer guidance on how to best edit and use these templates effectively, ensuring that you get the most out of your purchase.

Customer Testimonials

Why Choose Us?

We pride ourselves on our commitment to customer satisfaction and quality products. Our templates cover various categories including legal, financial, and personal documents, ensuring that you find exactly what you need. With over 5,000 satisfied customers in Singapore, our templates are designed for ease of use, helping you to save time and effort on document preparation. Explore our extensive collection today!

What Do Customers Say About Your Templates?

Feedback from our customers has been overwhelmingly positive, with a remarkable 95% of clients rating their experience with us as excellent. Many appreciate the quality, variety, and ease of use of our templates, which have significantly streamlined their document preparation process.

Can I Leave a Review?

We encourage our customers to leave reviews! Your feedback helps us improve and serve you better. You can share your experiences on our website or social media pages. We also feature select testimonials in-store to highlight customer experiences.

How Do You Handle Customer Complaints?

Customer satisfaction is our top priority. We promptly address any complaints or concerns, aiming for resolution within 48 hours. If you encounter issues, please reach out via phone or email, and our team will work to rectify the situation swiftly.

Can I Contact Previous Customers?

While we respect customer confidentiality and cannot provide direct contacts, we can share testimonials and success stories upon request. These will give you insights into how our templates have positively impacted other users.

What Makes Your Templates Stand Out?

Our most sought-after templates include the Rental Agreement, Employment Contract, and Business Plan. Each has been sold over 1,000 times due to their comprehensive nature and ease of customization. Check them out in our store for your documentation needs!